Welcome to Apex Mobile. This Privacy Policy explains how Apex Mobile ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our mobile application, including our location-based hospital attendance verification feature for insurance purposes. Please read this policy carefully before using the app.
📋 Table of Contents
1 Information We Collect
To provide our services, Apex Mobile collects the following categories of personal data:
Location Data
GPS coordinates, visit timestamps, and proximity to registered healthcare facilities.
Identity Information
Full name, policy number, and contact details.
Visit Records
Hospital name, date and duration of visit, and verification status.
2 How We Use Your Location Data
Apex Mobile requests access to your device's location services solely for the purpose of verifying hospital attendance in connection with your insurance policy. Specifically, we use location data to:
- Detect and confirm your physical presence at a registered hospital or healthcare facility
- Generate a verified attendance record for your insurance claim or coverage eligibility
- Provide your insurance provider with a timestamped proof-of-visit report
- Prevent fraudulent insurance claims by ensuring verification is location-based
We do not use your location data for advertising, marketing profiling, or any commercial purpose beyond what is described in this policy.
3 Legal Basis for Processing
We process your personal data under the following legal grounds:
- Consent: You explicitly grant location permissions when prompted by the app. You may withdraw consent at any time via your device settings.
- Contractual Necessity: Processing is required to fulfill obligations under your insurance agreement that relies on Apex Mobile for attendance verification.
- Legitimate Interests: To prevent insurance fraud and ensure the integrity of the verification process.
- Legal Obligation: We may process data where required by applicable law or regulation.
4 How We Share Your Information
We respect your privacy and only share your data in the following circumstances:
- Your Insurance Provider: Verified visit records (facility name, date, time, and location confirmation) are shared with your designated insurer as part of the claim or coverage verification process.
- Healthcare Facilities: With your consent, we may share confirmation of your visit with the relevant hospital for administrative purposes.
- Service Providers: Trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, security) under strict data processing agreements.
- Legal Authorities: When required by law, court order, or to protect the rights and safety of our users or the public.
Apex Mobile does not sell, rent, or trade your personal or location data to third parties for marketing or commercial purposes.
5 Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
- Location visit records are retained for up to 7 years to satisfy insurance claim requirements and regulatory obligations.
- Account information is retained for the duration of your active account, plus 2 years after closure.
- After the retention period, all data is securely deleted or anonymised in accordance with applicable data protection laws.
6 Your Rights & Choices
Depending on your location and applicable law, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal retention requirements.
- Withdraw Consent: Revoke location permissions at any time via your device's app settings. Note this may affect app functionality.
- Data Portability: Request your data in a structured, machine-readable format.
- Objection: Object to certain processing activities where permitted by law.
7 Data Security
We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction:
- End-to-end encryption for all location data transmissions
- Secure, access-controlled cloud storage with regular security audits
- Multi-factor authentication for internal data access
- Regular penetration testing and vulnerability assessments
While we take every precaution, no method of transmission over the internet is 100% secure. We encourage you to keep your app and device software up to date.
8 Children's Privacy
Apex Mobile is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete the relevant data.
9 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through the app or via email at least 14 days before the changes take effect.
Your continued use of Apex Mobile after the effective date of a revised policy constitutes your acceptance of the updated terms.
10 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to our Privacy Team:
📬 Privacy Team – Apex Mobile
We're here to help with any privacy-related enquiries or data requests.
info@apextrustee.com